Frequently Asked Questions

Q: What makes this machine different from the others?


No other machine provides better picture quality, faster channel switching, and more stable streaming than this one. This machine uses an Android-based operating system with all the features and capabilities of Android. Browse the internet, watch Youtube, Skype, Email, download applications + more (using a wireless keyboard) on your IPTV box!


Q: Can I use my machine anywhere in the world?


Yes, anywhere where internet is available (min 3 Mbps)


Q: Are you adding more channels?


Yes, we're always adding more channels. New channels are automatically added through our servers to your machine. You won't have to lift a finger!


Q: How do I use timeshifting?


Pleaserefer to the videos under the Technical tab above and follow the instructions.


Q: Do I have to use an HDMI cable?


No, you can use the provided RCA complosite cable. However, HDMI cables provide better video and audio throughput.


Q: Are there any contracts I have to sign? Do i need to privde any personal information?


No, not at all. No contracts and no personal information whatsoever is required to make any purchases. 


Q: When does my term expire?


For 12 month subscriptions, your term expires after 1 year from the date of your first connection. So let's say you connected your machine on 11/5/2013 with a 12 month subscription. Your term will expire on 11/6/2014.


Q: How do I get the latest firmware?


Send an email to and we will send you a link containing the firmware file. Instructions will be included on how to download, unzip, and flash the file to your machine. 


Q: Where can I get my device updated, serviced or repaired?


Contact your reseller for faster service.

للمساعدة التقنية 

For Sales, Repair, Service, Parts, upgrades and software updates please contact Zahran at

(832) 877 8847

or visit the Tech shop :


8950 Westpark suite 303

Houston, TX 77063


or email us at